Collection Point for Return Goods

United Kingdom

  • Cost reductionExisting infrastructure without the need for additional investment brings extremely fast and affordable reverse logistics management to online shops.
  • At home everywhereWith our local addresses for receiving returns and complaints, you gain customer trust on a par with local online shops anywhere in Europe.
  • In real timeBy immediately registering foreign packages and entering the necessary information into our CRM system, you can handle customer requests on the day of receipt of the shipment.

From local address to return logistics

Parcel processing is already available within our local addresses in 17 European countries. Part of this essential service for expanding online shops is to address specific and individual needs. From immediate record keeping and reporting, through the storage of goods, to the thorough inspection of packages.

 

Expandeco rents a local address, which the online shop specifies on the website, in the terms and conditions, or in the complaint form.

In case of a problem or dissatisfaction, the customer can send the goods via any courier company or via local post within the country.

The package is recorded in the internal CRM system and the information is immediately uploaded to the client interface, in which the online shop has full control over returns, the ability to communicate directly with the collection point and manage the collection of shipments according to its current needs.

We temporarily store the received packages and send them as a consolidated shipment directly to the online shop’s central warehouse according to the agreed frequency.

Benefits of Reverse Logistics

Information

A functional infrastructure ensures that you always have an up-to-date overview of the movement of returned goods, enabling you to make the right and quick decisions.

Leveling up to the competition

With our local addresses for receiving returns and complaints, you gain the long-term trust of international customers at the level of local players.

Improving

Reverse logistics is often a big weakness for expanding online shops. With our infrastructure, you get exceptional quality service anywhere in Europe.

Customer satisfaction

By quickly informing international customers about returns, we also reduce the workload of your customer support.

Speeding up the complaints process

Effective reverse logistics is about the speed of exchanging goods or getting money back for goods. Don’t keep your customers waiting.

Increase conversion

By having a local address, you can increase the credibility of your overseas business and the ratio of successfully completed purchases will increase.

Interesting facts about the UK market

Expanding into Europe’s largest e-commerce market requires a lot of experience, an even bigger budget and even more planning. Competitively, new players alongside strong international brands on the island market do not have it easy. It is necessary to prepare for higher entry and operating costs, significantly more expensive PPC campaigns and competitively strong international players such as Amazon. Moreover, European businesses have been further alienated from British customers by Brexit.

Any success in the British Isles is therefore primarily determined by a well-chosen strategy. Up to two-thirds of English-speaking shoppers tend to buy from foreign online shops because of better prices. For example, Brits like to try new things on the market, they appreciate loyalty programs or positive reviews, which significantly increase their loyalty. Services that simplify the shopping process, such as free delivery or easy returns, are taken for granted by a large proportion of Brits.

Are you interested in our services?

We are happy to help you successfully expand across borders with our comprehensive services.

Filip Minár
Filip Minár
Slovak
English

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