Collection Point for Returning Goods

Poland

  • Cost reductionAn existing infrastructure without the need for additional investment brings extremely fast and affordable reverse logistics management to online shops.
  • At home everywhereWith our local addresses for receiving returns and complaints, you can gain a level of customer trust which is on a par with local online shops anywhere in Europe.
  • In real timeBy immediately registering international packages and entering the necessary information into our CRM system, you can handle customer requests on the day of the receipt of the shipment.
Collection Point for Returning Goods

From a local address to reverse logistics

Parcel processing is already available within our local addresses in seventeen European countries using our local addresses. Part of this essential service for expanding online shops is to address specific and individual needs – From immediate record keeping and reporting, through to the storage of goods, and the thorough inspection of packages.

 

Expandeco rents a local address, which the online shop specifies on its website in the terms and conditions, and in the complaint form.

In the case of a problem or complaint, the customer can send the goods back via any courier company or postal service within their country.

The package is recorded in the internal CRM system. The information is then immediately uploaded to the client interface, where the online shop has full control over returns and the ability to communicate directly with the collection point and manage the collection of shipments according to current needs.

We temporarily store the received packages and send them as a consolidated shipment directly to the online shop’s central warehouse according to an agreed frequency.

The benefits of reverse logistics

Information

A functional infrastructure ensures that you always have an up-to-date overview of the movement of returned goods, enabling you to quickly make the right decisions.

Levelling up to the competition

With our local addresses for receiving returns and complaints, you can gain the long-term trust of international customers at the level of local players.

Improving

Reverse logistics is often a big weakness when expanding online shops. With our infrastructure, you get exceptional quality service anywhere in Europe.

Customer satisfaction

By quickly informing international customers about returns, we also reduce the workload placen on your customer support team.

Speeding up the complaints process

Effective reverse logistics is about the speed of exchanging goods or providing refund. Don’t keep your customers waiting.

Increase conversion

By having a local address, you can increase the credibility of your international business and the number of successfully completed purchases will increase.

Interesting facts about the Polish market

Poland is known as a country of low prices. For three quarters of Polish customers, a good price, discounts or free return options are among the most important criteria for their purchases. They also prefer free shipping over faster delivery, as evidenced by purchases on foreign online shops, mainly because of the better prices. 

Apart from the prices, Poles can also be convinced by positive reviews and honest communication, where they are otherwise used to being teased. They adapt more easily to technological innovations, which is ideal for the rapid growth of e-commerce. Our northern neighbors, for example, were one of the first European countries to adopt contactless payment technology. Since most orders are already made via smartphones, it is essential to have a responsive website for mobile devices

Expansion into the Polish market requires particularly thorough preparation and, above all, a complete localization of the business, for which our Polish specialists are ready to pass on their practical experience.

Local addresses

Special offer until the end of 2022

Want to increase the value and conversion of purchases during peak season abroad? You can list your new local address on the online shop within 24 hours of ordering, and you can cancel it at any time just as quickly.

I AM INTERESTED

Are you interested in our services?

We are happy to help you successfully expand across borders with our comprehensive services.

Filip Minár
Filip Minár
Country Manager Slovakia
Slovak
English

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