Call Centres

in Polish

  • ProfessionalismBuild solid brand trust with experienced specialists who can serve your customers in their mother tongue.
  • AvailabilityEnhance a positive customer experience across all channels in fourteen languages and with basic communication availability from 8 a.m. to 4 p.m.
  • TransparencyThanks to our innovative system, you have a real-time, and transparent overview of our activities and your expenses.

Test the functionality of our customer service

Each of our partnership begins with the selection of customer support languages and the related scope of services. We analyse the needs of the online shop and then propose the most suitable cooperation procedure in four basic steps:

Together we undertake intensive initial training.

There is a technical interconnection of all related systems, and we start putting together the practical knowledge as your new and reliable partner.

After the first month of operation, we can serve more than 90% of the tickets independently.

The result is a successful start-up with full support and a minimal need for your involvement.

Why should you try our customer service?

100% transparency

This is thanks to thorough record-keeping, the real-time monitoring of internal data and a constantly available control of all our activities.

Satisfaction and dissatisfaction

We significantly and demonstrably reduce the percentage of dissatisfied customers and improve the overall brand image.

A fully fledged team

The international reach of our long-standing partners means that communication in the native language is already available for most European languages.

Cost optimisation

This saves expenses in the off-season, or during periods of reduced turnover while maintaining a high quality of customer service.

Centralisation

Your chosen communication channels are connected with our professional helpdesk and our own CRM system.

A high level of service

Communication on behalf of the brand is handled by a specially selected team, who are assigned projects based on their own expertise and preferences.

We take responsibility

With our complete expansion experience, we help entrepreneurs with one of the most important tasks of any quality e-commerce shop.

The observance of discretion

Once a no-obligation estimate has been prepared, we will take care of connecting our system to become your new, high-performance, fast-learning and loyal partner.

Dedicated support

We are not a classic call centre where everyone does everything. We assign a dedicated to a stable team to each project.

Interesting facts about the Polish market

Poland is known as a country of low prices. For three quarters of Polish customers, a good price, discounts or free return options are among the most important criteria for their purchases. They also prefer free shipping over faster delivery, as evidenced by purchases on foreign online shops, mainly because of the better prices. 

Apart from the prices, Poles can also be convinced by positive reviews and honest communication, where they are otherwise used to being teased. They adapt more easily to technological innovations, which is ideal for the rapid growth of e-commerce. Our northern neighbors, for example, were one of the first European countries to adopt contactless payment technology. Since most orders are already made via smartphones, it is essential to have a responsive website for mobile devices.

Expansion into the Polish market requires particularly thorough preparation and, above all, a complete localization of the business, for which our Polish specialists are ready to pass on their practical experience.

Are you interested in our services?

We are happy to help you successfully expand across borders with our comprehensive services.

Filip Minár
Filip Minár
Country Manager Slovakia
Slovak
English

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