Call Centres

in Slovak

  • ProfessionalismBuild solid brand trust with experienced specialists who can serve your customers in their mother tongue.
  • AvailabilityEnhance a positive customer experience across all channels in fourteen languages and with basic communication availability from 8 a.m. to 4 p.m.
  • TransparencyThanks to our innovative system, you have a real-time, and transparent overview of our activities and your expenses.

Test the functionality of our customer service

Each of our partnership begins with the selection of customer support languages and the related scope of services. We analyse the needs of the online shop and then propose the most suitable cooperation procedure in four basic steps:

Together we undertake intensive initial training.

There is a technical interconnection of all related systems, and we start putting together the practical knowledge as your new and reliable partner.

After the first month of operation, we can serve more than 90% of the tickets independently.

The result is a successful start-up with full support and a minimal need for your involvement.

Why should you try our customer service?

100% transparency

This is thanks to thorough record-keeping, the real-time monitoring of internal data and a constantly available control of all our activities.

Satisfaction and dissatisfaction

We significantly and demonstrably reduce the percentage of dissatisfied customers and improve the overall brand image.

A fully fledged team

The international reach of our long-standing partners means that communication in the native language is already available for most European languages.

Cost optimisation

This saves expenses in the off-season, or during periods of reduced turnover while maintaining a high quality of customer service.

Centralisation

Your chosen communication channels are connected with our professional helpdesk and our own CRM system.

A high level of service

Communication on behalf of the brand is handled by a specially selected team, who are assigned projects based on their own expertise and preferences.

We take responsibility

With our complete expansion experience, we help entrepreneurs with one of the most important tasks of any quality e-commerce shop.

The observance of discretion

Once a no-obligation estimate has been prepared, we will take care of connecting our system to become your new, high-performance, fast-learning and loyal partner.

Dedicated support

We are not a classic call centre where everyone does everything. We assign a dedicated to a stable team to each project.

Interesting facts about the Slovak market

Slovak customers show a high interest in online shopping, while they are also adopting innovations in the form of technological innovations that increase their comfort. Time-saving shopping directly via smartphones has become popular quite quickly, that is why optimization for mobile devices is already a necessity.

Price is still one of the most important factors in their online purchases. Therefore, as part of their relatively rational purchasing process, they often direct their first steps from Google directly to price comparison sites. They like discounts and take advantage of offers for customer loyalty. They also pay attention to reviews and read comments on social networks, as they are used to feeling or trying on the goods in person. When choosing an online shop, they appreciate both free shipping and free returns, for example via popular drop-off or collection points.

After a positive customer experience, they remain loyal customers and are happy to recommend the online shop to their friends. However, if the goods are out of stock or even unavailable for a long time, they will buy them from a comparably priced competitor. They care about the environment and are willing to pay a premium for it. You will therefore gain the attention of Slovaks, for example, with your eco-friendly approach in the way you package your goods. They especially like to support local brands and home-grown producers.

Are you interested in our services?

We are happy to help you successfully expand across borders with our comprehensive services.

Filip Minár
Filip Minár
Country Manager Slovakia
Slovak
English

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