- ProfessionalismBuild solid brand trust with experienced specialists who can serve your customers in their mother tongue.
- AvailabilityEnhance a positive customer experience across all channels in fourteen languages and with basic communication availability from 8 a.m. to 4 p.m.
- TransparencyThanks to our innovative system, you have a real-time, and transparent overview of our activities and your expenses.
We offer customer support services in the following countries:
Test the functionality of our customer service
Each of our partnership begins with the selection of customer support languages and the related scope of services. We analyse the needs of the online shop and then propose the most suitable cooperation procedure in four basic steps:
Together we undertake intensive initial training.
There is a technical interconnection of all related systems, and we start putting together the practical knowledge as your new and reliable partner.
After the first month of operation, we can serve more than 90% of the tickets independently.
The result is a successful start-up with full support and a minimal need for your involvement.
Why should you try our customer service?
This is thanks to thorough record-keeping, the real-time monitoring of internal data and a constantly available control of all our activities.
We significantly and demonstrably reduce the percentage of dissatisfied customers and improve the overall brand image.
The international reach of our long-standing partners means that communication in the native language is already available for most European languages.
This saves expenses in the off-season, or during periods of reduced turnover while maintaining a high quality of customer service.
Your chosen communication channels are connected with our professional helpdesk and our own CRM system.
Communication on behalf of the brand is handled by a specially selected team, who are assigned projects based on their own expertise and preferences.
With our complete expansion experience, we help entrepreneurs with one of the most important tasks of any quality e-commerce shop.
Once a no-obligation estimate has been prepared, we will take care of connecting our system to become your new, high-performance, fast-learning and loyal partner.
We are not a classic call centre where everyone does everything. We assign a dedicated to a stable team to each project.
You will be contacted by our team shortly for a quote.
Novesta has been using Expandeco since 2016, and with their support we currently serve the entire European market. Working together has been without any problems. We especially appreciate the pro-client approach from Expandeco, and this is also highly appreciated by the customers of our e-shop.
Are you interested in our services?
We are happy to help you successfully expand across borders with our comprehensive services.