- ProfessionalismBuild solid brand trust with experienced specialists who can serve your customers in their mother tongue.
- AvailabilityEnhance a positive customer experience across all channels in fourteen languages and with basic communication availability from 8 a.m. to 4 p.m.
- TransparencyThanks to our innovative system, you have a real-time, and transparent overview of our activities and your expenses.
Test the functionality of our customer service
Each of our partnership begins with the selection of customer support languages and the related scope of services. We analyse the needs of the online shop and then propose the most suitable cooperation procedure in four basic steps:
Together we undertake intensive initial training.
There is a technical interconnection of all related systems, and we start putting together the practical knowledge as your new and reliable partner.
After the first month of operation, we can serve more than 90% of the tickets independently.
The result is a successful start-up with full support and a minimal need for your involvement.
Why should you try our customer service?
This is thanks to thorough record-keeping, the real-time monitoring of internal data and a constantly available control of all our activities.
We significantly and demonstrably reduce the percentage of dissatisfied customers and improve the overall brand image.
The international reach of our long-standing partners means that communication in the native language is already available for most European languages.
This saves expenses in the off-season, or during periods of reduced turnover while maintaining a high quality of customer service.
Your chosen communication channels are connected with our professional helpdesk and our own CRM system.
Communication on behalf of the brand is handled by a specially selected team, who are assigned projects based on their own expertise and preferences.
With our complete expansion experience, we help entrepreneurs with one of the most important tasks of any quality e-commerce shop.
Once a no-obligation estimate has been prepared, we will take care of connecting our system to become your new, high-performance, fast-learning and loyal partner.
We are not a classic call centre where everyone does everything. We assign a dedicated to a stable team to each project.
Interesting facts about the Austrian market
The economically strong Austrian market is similar to the German one in many areas. Austria is one of the world’s leading countries in terms of logistics. Shipments are delivered quickly and smoothly thanks to the country’s logistics, which are among the best in the world.
Austrians see online shopping as a normal part of their lives. While price may matter, the reputation of an online shop or its customer service is of greater value. This is effectively enhanced by the brand’s positive relationship to popular concepts such as data protection and environmental protection.
The vast majority of Austrians prefer to pay by invoice, but the market is seeing very rapid growth in payments via digital wallets. There is also a growing popularity of shopping directly via mobile devices and you can win the favor of local customers by, for example, providing a longer return period, as they only have 7 days by law.
Additional services for expansion to Austria
You will be contacted by our team shortly for a quote.
Are you interested in our services?
We are happy to help you successfully expand across borders with our comprehensive services.