Collection Point for Returning Goods

Croatia

  • Cost reductionAn existing infrastructure without the need for additional investment brings extremely fast and affordable reverse logistics management to online shops.
  • At home everywhereWith our local addresses for receiving returns and complaints, you can gain a level of customer trust which is on a par with local online shops anywhere in Europe.
  • In real timeBy immediately registering international packages and entering the necessary information into our CRM system, you can handle customer requests on the day of the receipt of the shipment.

From a local address to reverse logistics

Parcel processing is already available within our local addresses in seventeen European countries using our local addresses. Part of this essential service for expanding online shops is to address specific and individual needs – From immediate record keeping and reporting, through to the storage of goods, and the thorough inspection of packages.

 

Expandeco rents a local address, which the online shop specifies on its website in the terms and conditions, and in the complaint form.

In the case of a problem or complaint, the customer can send the goods back via any courier company or postal service within their country.

The package is recorded in the internal CRM system. The information is then immediately uploaded to the client interface, where the online shop has full control over returns and the ability to communicate directly with the collection point and manage the collection of shipments according to current needs.

We temporarily store the received packages and send them as a consolidated shipment directly to the online shop’s central warehouse according to an agreed frequency.

The benefits of reverse logistics

Information

A functional infrastructure ensures that you always have an up-to-date overview of the movement of returned goods, enabling you to quickly make the right decisions.

Levelling up to the competition

With our local addresses for receiving returns and complaints, you can gain the long-term trust of international customers at the level of local players.

Improving

Reverse logistics is often a big weakness when expanding online shops. With our infrastructure, you get exceptional quality service anywhere in Europe.

Customer satisfaction

By quickly informing international customers about returns, we also reduce the workload placen on your customer support team.

Speeding up the complaints process

Effective reverse logistics is about the speed of exchanging goods or providing refund. Don’t keep your customers waiting.

Increase conversion

By having a local address, you can increase the credibility of your international business and the number of successfully completed purchases will increase.

Interesting facts about the Croatian market

As in other Balkan countries, Croatians prefer cash on delivery. Online shops are therefore also advised to indicate the exact delivery time when delivering parcels, as they tend not to take delivery of their orders if deadlines are not met. Because of expensive local courier services, they prefer a higher value purchase if the online shop offers free shipping and any returns.

Croatians care about credibility, which they like to verify through customer support, online shop certifications, the extent and accuracy of product information, but also the simplicity of the ordering system. For this reason, almost half of online orders go to verified international online shops with higher quality services. In the case of a bad customer experience, they don’t hesitate to write negative reviews. Conversely, positive customer reactions help them in their purchasing decisions, as do price comparisons. They don’t even hesitate to cancel their order if they find a better deal.

Are you interested in our services?

We are happy to help you successfully expand across borders with our comprehensive services.

Filip Minár
Filip Minár
Slovak
English

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