Collection Point for Returning Goods

Slovakia

  • Cost reductionAn existing infrastructure without the need for additional investment brings extremely fast and affordable reverse logistics management to online shops.
  • At home everywhereWith our local addresses for receiving returns and complaints, you can gain a level of customer trust which is on a par with local online shops anywhere in Europe.
  • In real timeBy immediately registering international packages and entering the necessary information into our CRM system, you can handle customer requests on the day of the receipt of the shipment.

From a local address to reverse logistics

Parcel processing is already available within our local addresses in seventeen European countries using our local addresses. Part of this essential service for expanding online shops is to address specific and individual needs – From immediate record keeping and reporting, through to the storage of goods, and the thorough inspection of packages.

 

Expandeco rents a local address, which the online shop specifies on its website in the terms and conditions, and in the complaint form.

In the case of a problem or complaint, the customer can send the goods back via any courier company or postal service within their country.

The package is recorded in the internal CRM system. The information is then immediately uploaded to the client interface, where the online shop has full control over returns and the ability to communicate directly with the collection point and manage the collection of shipments according to current needs.

We temporarily store the received packages and send them as a consolidated shipment directly to the online shop’s central warehouse according to an agreed frequency.

The benefits of reverse logistics

Information

A functional infrastructure ensures that you always have an up-to-date overview of the movement of returned goods, enabling you to quickly make the right decisions.

Levelling up to the competition

With our local addresses for receiving returns and complaints, you can gain the long-term trust of international customers at the level of local players.

Improving

Reverse logistics is often a big weakness when expanding online shops. With our infrastructure, you get exceptional quality service anywhere in Europe.

Customer satisfaction

By quickly informing international customers about returns, we also reduce the workload placen on your customer support team.

Speeding up the complaints process

Effective reverse logistics is about the speed of exchanging goods or providing refund. Don’t keep your customers waiting.

Increase conversion

By having a local address, you can increase the credibility of your international business and the number of successfully completed purchases will increase.

Interesting facts about the Slovak market

Slovak customers show a high interest in online shopping, while they are also adopting innovations in the form of technological innovations that increase their comfort. Time-saving shopping directly via smartphones has become popular quite quickly, that is why optimization for mobile devices is already a necessity.

Price is still one of the most important factors in their online purchases. Therefore, as part of their relatively rational purchasing process, they often direct their first steps from Google directly to price comparison sites. They like discounts and take advantage of offers for customer loyalty. They also pay attention to reviews and read comments on social networks, as they are used to feeling or trying on the goods in person. When choosing an online shop, they appreciate both free shipping and free returns, for example via popular drop-off or collection points.

After a positive customer experience, they remain loyal customers and are happy to recommend the online shop to their friends. However, if the goods are out of stock or even unavailable for a long time, they will buy them from a comparably priced competitor. They care about the environment and are willing to pay a premium for it. You will therefore gain the attention of Slovaks, for example, with your eco-friendly approach in the way you package your goods. They especially like to support local brands and home-grown producers.

Are you interested in our services?

We are happy to help you successfully expand across borders with our comprehensive services.

Filip Minár
Filip Minár
Slovak
English

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