- Cost reductionAn existing infrastructure without the need for additional investment brings extremely fast and affordable reverse logistics management to online shops.
- At home everywhereWith our local addresses for receiving returns and complaints, you can gain a level of customer trust which is on a par with local online shops anywhere in Europe.
- In real timeBy immediately registering international packages and entering the necessary information into our CRM system, you can handle customer requests on the day of the receipt of the shipment.
From a local address to reverse logistics
Parcel processing is already available within our local addresses in seventeen European countries using our local addresses. Part of this essential service for expanding online shops is to address specific and individual needs – From immediate record keeping and reporting, through to the storage of goods, and the thorough inspection of packages.
Expandeco rents a local address, which the online shop specifies on its website in the terms and conditions, and in the complaint form.
In the case of a problem or complaint, the customer can send the goods back via any courier company or postal service within their country.
The package is recorded in the internal CRM system. The information is then immediately uploaded to the client interface, where the online shop has full control over returns and the ability to communicate directly with the collection point and manage the collection of shipments according to current needs.
We temporarily store the received packages and send them as a consolidated shipment directly to the online shop’s central warehouse according to an agreed frequency.
The benefits of reverse logistics
A functional infrastructure ensures that you always have an up-to-date overview of the movement of returned goods, enabling you to quickly make the right decisions.
With our local addresses for receiving returns and complaints, you can gain the long-term trust of international customers at the level of local players.
Reverse logistics is often a big weakness when expanding online shops. With our infrastructure, you get exceptional quality service anywhere in Europe.
By quickly informing international customers about returns, we also reduce the workload placen on your customer support team.
Effective reverse logistics is about the speed of exchanging goods or providing refund. Don’t keep your customers waiting.
By having a local address, you can increase the credibility of your international business and the number of successfully completed purchases will increase.
Interesting facts about the Austrian market
The economically strong Austrian market is similar to the German one in many areas. Austria is one of the world’s leading countries in terms of logistics. Shipments are delivered quickly and smoothly thanks to the country’s logistics, which are among the best in the world.
Austrians see online shopping as a normal part of their lives. While price may matter, the reputation of an online shop or its customer service is of greater value. This is effectively enhanced by the brand’s positive relationship to popular concepts such as data protection and environmental protection.
The vast majority of Austrians prefer to pay by invoice, but the market is seeing very rapid growth in payments via digital wallets. There is also a growing popularity of shopping directly via mobile devices and you can win the favor of local customers by, for example, providing a longer return period, as they only have 7 days by law.
Additional services for expansion to Austria
Want to increase the value and conversion of purchases during peak season abroad? You can list your new local address on the online shop within 24 hours of ordering, and you can cancel it at any time just as quickly.
Are you interested in our services?
We are happy to help you successfully expand across borders with our comprehensive services.