Collection Point for Returning Goods

Bulgaria

  • Cost reductionAn existing infrastructure without the need for additional investment brings extremely fast and affordable reverse logistics management to online shops.
  • At home everywhereWith our local addresses for receiving returns and complaints, you can gain a level of customer trust which is on a par with local online shops anywhere in Europe.
  • In real timeBy immediately registering international packages and entering the necessary information into our CRM system, you can handle customer requests on the day of the receipt of the shipment.

From a local address to reverse logistics

Parcel processing is already available within our local addresses in seventeen European countries using our local addresses. Part of this essential service for expanding online shops is to address specific and individual needs – From immediate record keeping and reporting, through to the storage of goods, and the thorough inspection of packages.

 

Expandeco rents a local address, which the online shop specifies on its website in the terms and conditions, and in the complaint form.

In the case of a problem or complaint, the customer can send the goods back via any courier company or postal service within their country.

The package is recorded in the internal CRM system. The information is then immediately uploaded to the client interface, where the online shop has full control over returns and the ability to communicate directly with the collection point and manage the collection of shipments according to current needs.

We temporarily store the received packages and send them as a consolidated shipment directly to the online shop’s central warehouse according to an agreed frequency.

The benefits of reverse logistics

Information

A functional infrastructure ensures that you always have an up-to-date overview of the movement of returned goods, enabling you to quickly make the right decisions.

Levelling up to the competition

With our local addresses for receiving returns and complaints, you can gain the long-term trust of international customers at the level of local players.

Improving

Reverse logistics is often a big weakness when expanding online shops. With our infrastructure, you get exceptional quality service anywhere in Europe.

Customer satisfaction

By quickly informing international customers about returns, we also reduce the workload placen on your customer support team.

Speeding up the complaints process

Effective reverse logistics is about the speed of exchanging goods or providing refund. Don’t keep your customers waiting.

Increase conversion

By having a local address, you can increase the credibility of your international business and the number of successfully completed purchases will increase.

Interesting facts about the Bulgarian market

Local e-commerce is always closely related to the cultural specifics of a given market. You probably already know that Bulgarians express their approval in a different way to the rest of the world, by nodding their heads from side to side. But did you know that since Bulgaria has a relatively high proportion of people over 65 without a bank account, online purchases are often handled by their relatives? This often causes chaos for online shops with returns with different customer names.


The Bulgarian e-commerce market is recommended for more experienced entrepreneurs who have already expanded to countries such as Hungary or Romania. When entering the Bulgarian market, it is necessary to take into account a more time-consuming and bureaucratic process. But on the contrary, with relatively low initial investment for expansion, foreign e-commerce can compete with less flexible local entrepreneurs. This is mainly due to reliable customer service, but also the availability of new products and attractive brands.

Are you interested in our services?

We are happy to help you successfully expand across borders with our comprehensive services.

Filip Minár
Filip Minár
Slovak
English

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