Collection Point for Returning Goods

Slovenia

  • Cost reductionAn existing infrastructure without the need for additional investment brings extremely fast and affordable reverse logistics management to online shops.
  • At home everywhereWith our local addresses for receiving returns and complaints, you can gain a level of customer trust which is on a par with local online shops anywhere in Europe.
  • In real timeBy immediately registering international packages and entering the necessary information into our CRM system, you can handle customer requests on the day of the receipt of the shipment.

From a local address to reverse logistics

Parcel processing is already available within our local addresses in seventeen European countries using our local addresses. Part of this essential service for expanding online shops is to address specific and individual needs – From immediate record keeping and reporting, through to the storage of goods, and the thorough inspection of packages.

 

Expandeco rents a local address, which the online shop specifies on its website in the terms and conditions, and in the complaint form.

In the case of a problem or complaint, the customer can send the goods back via any courier company or postal service within their country.

The package is recorded in the internal CRM system. The information is then immediately uploaded to the client interface, where the online shop has full control over returns and the ability to communicate directly with the collection point and manage the collection of shipments according to current needs.

We temporarily store the received packages and send them as a consolidated shipment directly to the online shop’s central warehouse according to an agreed frequency.

The benefits of reverse logistics

Information

A functional infrastructure ensures that you always have an up-to-date overview of the movement of returned goods, enabling you to quickly make the right decisions.

Levelling up to the competition

With our local addresses for receiving returns and complaints, you can gain the long-term trust of international customers at the level of local players.

Improving

Reverse logistics is often a big weakness when expanding online shops. With our infrastructure, you get exceptional quality service anywhere in Europe.

Customer satisfaction

By quickly informing international customers about returns, we also reduce the workload placen on your customer support team.

Speeding up the complaints process

Effective reverse logistics is about the speed of exchanging goods or providing refund. Don’t keep your customers waiting.

Increase conversion

By having a local address, you can increase the credibility of your international business and the number of successfully completed purchases will increase.

Interesting facts about the Slovenian market

Despite its smaller market size, Slovenia is one of the most developed countries in Central and Eastern Europe. In addition, thanks to the common European currency, it is not necessary to open a local bank account or to take exchange rate changes into account. 

Due to the developed tourism industry, most Slovenians already speak English at a communicative level and are happy to pay extra for quality services. Nevertheless, they prefer fully localized online shops.

The postal services of the state-owned company “Pošta Slovenije” are most often used to deliver parcels. They are quite perceptive and therefore rarely miss a grammatical error in an advertisement or on a website, which they are glad to point out. When it comes to customer support, you have to reckon with their talkativeness and often their temper. It is also common to verify trustworthiness via a telephone line.


Even for cheaper products, they tend to purchase on installments. However, they are conscientious in their choice of goods. This is evidenced by adherence to size charts, which minimises the proportion of returns in reverse logistics.

Are you interested in our services?

We are happy to help you successfully expand across borders with our comprehensive services.

Filip Minár
Filip Minár
Slovak
English

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