- Cost optimizationPackages received are consolidated and sent by a more cost-effective logistics service directly to the country of destination.
- Speed of case resolutionsA returned parcel is registered directly within one collection point. The information is entered into the CRM system in real time. This gives the online shop the opportunity to resolve the case much sooner.
- Simplification of logistics processesDue to the more difficult logistics and delivery to the islands, a collection point is a common request from Greek customers for their purchases
From the local Greek address to the logistics of returns
The whole process of launching reverse logistics in Greece looks like the following:
Expandeco rents a local address in Greece, which the online shop indicates on the website, in the terms and conditions or in the complaint form.
In case of a problem or dissatisfaction, the customer can send the goods via any courier company or via the Greek Post within the country.
The package is recorded in the internal CRM system. The information is then immediately uploaded to the client interface, where the online shop has full control over returns and the ability to communicate directly with the collection point and manage the collection of shipments according to current needs.
We temporarily store the received packages and send them as a consolidated shipment directly to the online shop’s central warehouse according to an agreed frequency.
The benefits of reverse logistics
A functional infrastructure ensures that you always have an up-to-date overview of the movement of returned goods, enabling you to quickly make the right decisions.
With our local addresses for receiving returns and complaints, you can gain the long-term trust of international customers at the level of local players.
Reverse logistics is often a big weakness when expanding online shops. With our infrastructure, you get exceptional quality service anywhere in Europe.
By quickly informing international customers about returns, we also reduce the workload placen on your customer support team.
Effective reverse logistics is about the speed of exchanging goods or providing refund. Don’t keep your customers waiting.
By having a local address, you can increase the credibility of your international business and the number of successfully completed purchases will increase.
Reverse logistics in Greece
Considerable energy needs to be devoted to the logistics processes that complicate delivery to the islands. The price for transport on the mainland is different, transport to the islands is usually more expensive. For the Greeks, time does not play a big role, they live with the philosophy that tomorrow is also a day. That's why you're more likely to surprise them with an early delivery.
The credibility of the online shop is greatly enhanced by the Greek return address, which is a requirement for customers to make a purchase. Locally known carriers also contribute to higher conversion rates. So Greek customers tend to check their return options before they buy. Online shops with a local collection point thus have a competitive advantage in the speed of processing and handling returns.
In Greek culture, "on time" can mean 20, 30 or even 45 minutes late. Nevertheless, the delay is usually accompanied by a heartfelt apology and a legitimate excuse.
Want to increase the value and conversion of purchases during peak season abroad? You can list your new local address on the online shop within 24 hours of ordering, and you can cancel it at any time just as quickly.
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We are happy to help you successfully expand across borders with our comprehensive services.