Customer service

Germany

Customer support is the gateway to success in such an economically strong countries as Germany and Austria. These customers are huge patriots, they prefer a communication with local support and require flawless grammar in written or oral form.

Do not neglect this part of the business and contact Expandeco, who has been specializing in quality customer support in Germany and Austria for several years and employs exclusively native German speaking specialists.

WE CAN PROVIDE FOR YOU

Telephone communication in German
Email communication in German
Live chat communication in German
Social media communication in German

ADVANTAGES OF ASSISTED CUSTOMER SUPPORT

Reduction of expensesYou pay only for real communications with customers.
QualityCustomer support is provided by native German speakers.
Communications reportA clear report of all communications in a given month.

QuicknessResolve customer issues as they occur.
Professionalism Many years of customer support services in German language.
InnovationsWe keep bringing new services and features to satisfy you and your customers.

We emphasize professionalism, empathy and individual approach to each and one of your customers so that their satisfaction turns to the long-term favor of your online store in Germany and Austria.

Further services

Opening a bank account

Collection point

SEO translations into German

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Logistics & delivery in DACH region

It is not surprising for anyone that the rapid growth of e-commerce affects logistics. This is a fertile ground for online business and both sectors have an impact on each other. Simply said, efficient logistics and infrastructure are key factors regarding the success of online sales and delivery of purchased goods in each country, meaning they need to be constantly innovated. This is the only way to meet the changing needs of e-commerce business and its customers. And it seems that the countries of the DACH region have understood this excellently.

Ecommerce in Germany, Part 2

Novesta

Novesta has been using Expandeco for nearly 3 years. We currently serve the entire European market with Expandeco. The cooperation was without any problems so far. We highly appreciate the pro-client approach from Expandeco especially, which is highly appreciated by the customers of our e-shop.