Customer service


Customer support is the gateway to success in such an economically strong countries as Germany and Austria. These customers are huge patriots, they prefer a communication with local support and require flawless grammar in written or oral form.

Do not neglect this part of the business and contact Expandeco, who has been specializing in quality customer support in Germany and Austria for several years and employs exclusively native German speaking specialists.


  • Telephone communication in German
  • Email communication in German
  • Live chat communication in German
  • Social media communication in German


  • Reduction of expensesYou pay only for real communications with customers.
  • QualityCustomer support is provided by native German speakers.
  • Communications reportA clear report of all communications in a given month.
  • QuicknessResolve customer issues as they occur.
  • Professionalism Many years of customer support services in German language.
  • InnovationsWe keep bringing new services and features to satisfy you and your customers.

We emphasize professionalism, empathy and individual approach to each and one of your customers so that their satisfaction turns to the long-term favor of your online store in Germany and Austria.

Further services

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As an economic power shouse in Europe, Germany is an influential country with a successful online retail market. It boasts with the world's sixth largest e-commerce market, the third in Europe behind the UK and France.

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Novesta has been using Expandeco for nearly 3 years. We currently serve the entire European market with Expandeco. The cooperation was without any problems so far. We highly appreciate the pro-client approach from Expandeco especially, which is highly appreciated by the customers of our e-shop.