Customer service

Do you want to sell abroad? Building of a professional customer support team speaking the local language is expensive and time-consuming, but quality customer support is simply a must. You can rely on our trained staff and use their existing capacity.

WE CAN PROVIDE FOR YOU

PHONE
COMMUNICATION

We always emphasize individual and human approach. We are convinced that it is these two elements that distinguish a quality customer service from the average one. We are empathetic and we adapt the communication to our client, his mood and requirements. This significantly reduces the percentage of dissatisfied customers and improves the overall image of your business. You can rely on us.

EMAIL
COMMUNICATION

We process and handle all email communication with your customers or business partners. Of course there is an impeccable grammar, editing and clarity in writing. Our own CRM system provides us with 100% efficiency, control and overview in communications.

LIVE CHAT
COMMUNICATION

Online chat is considered to be a modern tool for communication with visitors of your website or online store. Make the most of online chat with us. In the hands of professionals, this tool becomes not only a helper, but also an effective vendor that can significantly increase your conversions and profits.

SOCIAL MEDIA
MANAGEMENT

We provide communication with your customers on Facebook, Instagram, or price comparators. Our own CRM system helps us to respond quickly and immediately reminds us of any new comments or ratings.

We offer customer support
in these countries

ADVANTAGES OF ASSISTED CUSTOMER SUPPORT

  • Reduction of expensesYou pay only for real communications with customers.
  • QualityCustomer support is provided by native speakers in a given language.
  • Communications reportA clear report of all communications in a given month.
  • QuicknessResolve customer issues as they occur.
  • Professionalism Many years of customer support services in many languages.
  • InnovationsWe keep bringing new services and features to satisfy you and your customers.

Focusing on customer support and delivering the best services to your customers brings your business an impressive and unique experience to overcome your competition.

About 4Home
Ing. Kateřina Bílková
CEO

Our company used the services of Expandeco to enter the Hungarian market, specifically in the field of translations and logistics of returns.

They always respond quickly and flexibly to our requirements, the quality of translations is really professional. Important is that translators know the specific terminology and local customs in the given country's e-commerce, making our site really professional and, above all, local - a very important factor in the Hungarian market.

Operation of the collection services is also without any problems. This service has solved an important aspect of entering the foreign market.

For 4Home, I can express my utmost satisfaction and recommend www.expandeco.com.