Call-center

in Hungarian

  • ProfessionalismBuild solid brand trust with experienced specialists who serve your customers in their native language.
  • AvailabilityEnhance a positive customer experience across all channels in 14 languages and with basic communication availability from 8 am to 4 pm.
  • TransparencyThanks to our innovative system, you have a real-time, transparent overview of our activities and your expenses.

Test the functionality of customer service

Each of our collaborations begins with the selection of customer support languages and the related scope of services. We then analyze the needs of the online shop and propose the most suitable cooperation procedure in 4 basic steps:

Together, we undergo intensive initial training.

The technical interconnection of all related systems and the start of our building practical knowledge as your new reliable colleague.

Already after the first month of operation, we serve more than 90% of the tickets independently.

A successful start-up with full support and minimal need for your involvement.

Why try our customer service?

100% transparency

Thorough record-keeping, real-time monitoring of internal data and a constantly available control of all our activities.

Satisfaction and dissatisfaction

We significantly and demonstrably reduce the percentage of dissatisfied customers and improve the overall brand image.

Full-fledged team

The international reach of our long-standing colleagues means that communication in the native language is already available for most European languages.

Cost optimization

Saving expenses in the off-season or during periods of reduced turnover while maintaining a high quality of customer service.

Centralization

Connecting your chosen communication channels with our professional helpdesk and our own CRM system.

High level of service

Communication on behalf of the brand is handled by a specially selected team, to whom projects are individually assigned based on their expertise and preferences.

We take responsibility

With our complete expansion experience, we help entrepreneurs with one of the most important tasks of any quality e-commerce store.

Observance of discretion

Once a no-obligation estimate has been prepared, we will take care of connecting our system to become your new, high-performance, fast-learning and loyal colleague.

Dedicated support

We are not a classic call center where everyone does everything. We assign a dedicated team to each project, which is adorned with low turnover.

Interesting facts about the Hungarian market

The expansion into Hungary has several other major advantages for us besides geographical proximity. However, the market is already seeing dynamic growth in online shopping via smartphones with cashless payments.

When localizing, however, one should not forget the specifics of the market, such as the necessity of listing prices in Hungarian forint, joining the popular price comparison site árukereső, or having a sufficient overview of the Hungarian competition, including the largest marketplace emag.hu. In addition to the complexity of Hungarian, it is also necessary to think about small things, such as writing first and last names in reverse order, or writing the date in the year-month-day format. 

In addition, Hungary has one of the highest standard VAT rates in the EU. When expanding to our southern neighbors, our expansion specialists will be happy to advise you on how to avoid all the pitfalls and how to win over Hungarian customers. For example, they like to pay special attention to reviews before buying online, read extensive product descriptions with picture attachments, and make decisions based on prices or discounts offered.

Are you interested in our services?

We are happy to help you successfully expand across borders with our comprehensive services.

Filip Minár
Filip Minár
Slovak
English

Let us know

We use cookies

This website uses cookies to improve your browsing experience and provide additional functionality. Details.