Call-center

in Polish

  • ProfessionalismBuild solid brand trust with experienced specialists who serve your customers in their native language.
  • AvailabilityEnhance a positive customer experience across all channels in 14 languages and with basic communication availability from 8 am to 4 pm.
  • TransparencyThanks to our innovative system, you have a real-time, transparent overview of our activities and your expenses.

Test the functionality of customer service

Each of our collaborations begins with the selection of customer support languages and the related scope of services. We then analyze the needs of the online shop and propose the most suitable cooperation procedure in 4 basic steps:

Together, we undergo intensive initial training.

The technical interconnection of all related systems and the start of our building practical knowledge as your new reliable colleague.

Already after the first month of operation, we serve more than 90% of the tickets independently.

A successful start-up with full support and minimal need for your involvement.

Why try our customer service?

100% transparency

Thorough record-keeping, real-time monitoring of internal data and a constantly available control of all our activities.

Satisfaction and dissatisfaction

We significantly and demonstrably reduce the percentage of dissatisfied customers and improve the overall brand image.

Full-fledged team

The international reach of our long-standing colleagues means that communication in the native language is already available for most European languages.

Cost optimization

Saving expenses in the off-season or during periods of reduced turnover while maintaining a high quality of customer service.

Centralization

Connecting your chosen communication channels with our professional helpdesk and our own CRM system.

High level of service

Communication on behalf of the brand is handled by a specially selected team, to whom projects are individually assigned based on their expertise and preferences.

We take responsibility

With our complete expansion experience, we help entrepreneurs with one of the most important tasks of any quality e-commerce store.

Observance of discretion

Once a no-obligation estimate has been prepared, we will take care of connecting our system to become your new, high-performance, fast-learning and loyal colleague.

Dedicated support

We are not a classic call center where everyone does everything. We assign a dedicated team to each project, which is adorned with low turnover.

Interesting facts about the Polish market

Poland is known as a country of low prices. For three quarters of Polish customers, a good price, discounts or free return options are among the most important criteria for their purchases. They also prefer free shipping over faster delivery, as evidenced by purchases on foreign online shops, mainly because of the better prices. 

Apart from the prices, Poles can also be convinced by positive reviews and honest communication, where they are otherwise used to being teased. They adapt more easily to technological innovations, which is ideal for the rapid growth of e-commerce. Our northern neighbors, for example, were one of the first European countries to adopt contactless payment technology. Since most orders are already made via smartphones, it is essential to have a responsive website for mobile devices.

Expansion into the Polish market requires particularly thorough preparation and, above all, a complete localization of the business, for which our Polish specialists are ready to pass on their practical experience.

Are you interested in our services?

We are happy to help you successfully expand across borders with our comprehensive services.

Filip Minár
Filip Minár
Slovak
English

Let us know

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