Call-center

in Ukrainian

  • ProfessionalismBuild solid brand trust with experienced specialists who serve your customers in their native language.
  • AvailabilityEnhance a positive customer experience across all channels in 14 languages and with basic communication availability from 8 am to 4 pm.
  • TransparencyThanks to our innovative system, you have a real-time, transparent overview of our activities and your expenses.

Test the functionality of customer service

Each of our collaborations begins with the selection of customer support languages and the related scope of services. We then analyze the needs of the online shop and propose the most suitable cooperation procedure in 4 basic steps:

Together, we undergo intensive initial training.

The technical interconnection of all related systems and the start of our building practical knowledge as your new reliable colleague.

Already after the first month of operation, we serve more than 90% of the tickets independently.

A successful start-up with full support and minimal need for your involvement.

Why try our customer service?

100% transparency

Thorough record-keeping, real-time monitoring of internal data and a constantly available control of all our activities.

Satisfaction and dissatisfaction

We significantly and demonstrably reduce the percentage of dissatisfied customers and improve the overall brand image.

Full-fledged team

The international reach of our long-standing colleagues means that communication in the native language is already available for most European languages.

Cost optimization

Saving expenses in the off-season or during periods of reduced turnover while maintaining a high quality of customer service.

Centralization

Connecting your chosen communication channels with our professional helpdesk and our own CRM system.

High level of service

Communication on behalf of the brand is handled by a specially selected team, to whom projects are individually assigned based on their expertise and preferences.

We take responsibility

With our complete expansion experience, we help entrepreneurs with one of the most important tasks of any quality e-commerce store.

Observance of discretion

Once a no-obligation estimate has been prepared, we will take care of connecting our system to become your new, high-performance, fast-learning and loyal colleague.

Dedicated support

We are not a classic call center where everyone does everything. We assign a dedicated team to each project, which is adorned with low turnover.

Interesting facts about the Ukrainian market

So near and so far. The neighboring market, several times bigger, is still relatively unknown to our people. When expanding eastwards, businesses need to prepare for customs obligations outside the Schengen area, the use of the Ukrainian hryvnia, the vastness of the country with a more complex infrastructure, the Slavic language with its Cyrillic alphabet, and the administrative complexity of accounting and tax obligations.

On the other hand, the advantage of entering the Ukrainian market may be the very rapid growth of interest in online shopping, the most used search engine being Google with lower costs for online marketing, or no initial obligations to establish a local company. Moreover, online shops are waiting for patient customers with enthusiasm for quality goods from attractive Western countries, which is not available on the Ukrainian market.

How to gain local customers besides localizing to Cyrillic, verified transport or popular payment options to a local bank number in the Ukrainian hryvnia? For example, Ukrainians also appreciate detailed product descriptions, the clear order form, an easy way of returning goods to a local address, as well as confirmation of a order receipt within Ukrainian customer support. You can therefore gain credibility with eloquent Ukrainians by using a local phone number or popular live chat.

Are you interested in our services?

We are happy to help you successfully expand across borders with our comprehensive services.

Filip Minár
Filip Minár
Slovak
English

Let us know

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