Customer support with Slovenian

Is communication your strong point, do you like to learn new things and do you also speak Slovenian? If you are also interested in e-commerce, then welcome to the journey of new experiences as an e-commerce assistant at Expandeco!

Why Expandeco?

We help e-shops with their expansion and localization on foreign e-commerce markets. We are among the e-commerce leaders in the Central and Eastern Europe region, as evidenced by our third award in the Deloitte Technology Fast 50 Central Europe category and the trust of almost 200 clients, which include successful companies such as Dedoles, Notino, Eyerim, Novesta and many others.

Currently, Expandeco consists of almost 80 experienced specialists, and we are also growing thanks to the unique combination of our e-commerce solutions, which contribute to the long-term building of the credibility of e-shops and the effective optimization of their costs in foreign markets. Our comprehensive e-commerce services include, above all, a reliable solution for product returns, complete business localization and professional customer support, thanks to which every e-shop feels like home everywhere.

We are constantly growing and expanding our operations to new markets, improving the quality of our services, and this is also one of the reasons why we are looking for reinforcements for the customer support department.

What do we expect?

• a motivated and responsible colleague who has no problem working independently but also in a team,
• spoken and written Slovenian at a representative level,
• willingness to learn new things,
• we occasionally provide translations through the e-shop, so solid grammar and command of the language of the market you manage is essential,
• knowledge of working with a computer,
• English language so that you can communicate with your colleague (we are based in Slovakia)

We do not require, but your advantage will be:

• previous experience in the field of providing customer support

What will you be working on?

• on ensuring customer care of e-shops operating on the Slovenian market,
• communication with customers takes place by phone, e-mail, online chat, but also through social networks. Our clients are e-shops from various fields such as fashion, cosmetics, household, furniture, office supplies, technology, gastronomy, electronics and so forth.
• on the processing of orders and related communication,
• it also includes cooperation with the sales department of our partners,
• occasionally you will also participate in the creation of simple analyzes and surveys for our clients with information such as an overview of market potential, customers, sales channels, or competitors.

What we offer

• work from home,
• the opportunity to learn new things,
• paid education according to your career preferences,
• great team and company culture based on trust - we work in an informal environment where we address each other by first name,
• stable work (Mon-Fri from 7:30 a.m. to 4:00 p.m.),
• English lessons,
• Multisport card.