Call-center

in Slovak

  • ProfessionalismBuild solid brand trust with experienced specialists who serve your customers in their native language.
  • AvailabilityEnhance a positive customer experience across all channels in 14 languages and with basic communication availability from 8 am to 4 pm.
  • TransparencyThanks to our innovative system, you have a real-time, transparent overview of our activities and your expenses.

Test the functionality of customer service

Each of our collaborations begins with the selection of customer support languages and the related scope of services. We then analyze the needs of the online shop and propose the most suitable cooperation procedure in 4 basic steps:

Together, we undergo intensive initial training.

The technical interconnection of all related systems and the start of our building practical knowledge as your new reliable colleague.

Already after the first month of operation, we serve more than 90% of the tickets independently.

A successful start-up with full support and minimal need for your involvement.

Why try our customer service?

100% transparency

Thorough record-keeping, real-time monitoring of internal data and a constantly available control of all our activities.

Satisfaction and dissatisfaction

We significantly and demonstrably reduce the percentage of dissatisfied customers and improve the overall brand image.

Full-fledged team

The international reach of our long-standing colleagues means that communication in the native language is already available for most European languages.

Cost optimization

Saving expenses in the off-season or during periods of reduced turnover while maintaining a high quality of customer service.

Centralization

Connecting your chosen communication channels with our professional helpdesk and our own CRM system.

High level of service

Communication on behalf of the brand is handled by a specially selected team, to whom projects are individually assigned based on their expertise and preferences.

We take responsibility

With our complete expansion experience, we help entrepreneurs with one of the most important tasks of any quality e-commerce store.

Observance of discretion

Once a no-obligation estimate has been prepared, we will take care of connecting our system to become your new, high-performance, fast-learning and loyal colleague.

Dedicated support

We are not a classic call center where everyone does everything. We assign a dedicated team to each project, which is adorned with low turnover.

Interesting facts about the Slovak market

Slovak customers show a high interest in online shopping, while they are also adopting innovations in the form of technological innovations that increase their comfort. Time-saving shopping directly via smartphones has become popular quite quickly, that is why optimization for mobile devices is already a necessity.

Price is still one of the most important factors in their online purchases. Therefore, as part of their relatively rational purchasing process, they often direct their first steps from Google directly to price comparison sites. They like discounts and take advantage of offers for customer loyalty. They also pay attention to reviews and read comments on social networks, as they are used to feeling or trying on the goods in person. When choosing an online shop, they appreciate both free shipping and free returns, for example via popular drop-off or collection points.

After a positive customer experience, they remain loyal customers and are happy to recommend the online shop to their friends. However, if the goods are out of stock or even unavailable for a long time, they will buy them from a comparably priced competitor. They care about the environment and are willing to pay a premium for it. You will therefore gain the attention of Slovaks, for example, with your eco-friendly approach in the way you package your goods. They especially like to support local brands and home-grown producers.

Are you interested in our services?

We are happy to help you successfully expand across borders with our comprehensive services.

Filip Minár
Filip Minár
Slovak
English

Let us know

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