Expandeco blog

The work of customer service center operator strains the vocal cords

Tuesday, 27 June | 2017 |

With us at Expandeco our nice and clever customer service operator deal with a few dozen phone calls a day. It definitely strains not only the brain but also the vocal cords. A similar situation might be found in your e-shop. Here are some tips on how to get rid of this unpleasant illness.

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Live Chat - A great marketing tool for your customer service

Sunday, 07 May | 2017 |

Feedback is simply the basis of survival, not just in your ordinary life but also in your business, not to mention if you are doing business in customer service.

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3 tips for better online communication.

Monday, 08 February | 2016 |

Customer service is without a debate a prerequisite for success for all who work in e-commerce.

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How to handle an aggressive and conflicting customer on the phone? 5 tips to save your skin.

Monday, 01 February | 2016 |

Satisfied customer is a priority of every trader. We know how to react tothe praise and words of recognition. But what if we come across the opposite extreme? How to "process" an aggressive and conflicting customer who, in addition to complaining, is going to shake the reputation of your business? In this blog we will give you 5 helpful tips to save your skin! :)

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